NAVIGATION

1. Refund Eligibility

We deal in Digital Goods. Once eFootball coins are credited to your unique Player ID, the transaction is considered complete. Due to the nature of digital products, refunds are not possible after successful delivery.

2. When We Refund

Your satisfaction is our priority. You can claim a refund if:

  • The system fails to deliver your order within 24 hours.
  • Technical issues occur during payment processing (Double deduction).
  • The item you purchased is currently out of stock.

3. Non-Refundable Situations

Please be careful! No refund will be issued if:

  • You provided a Wrong Player ID or Account Details.
  • You changed your mind after the delivery process has started.
  • Issues arise with your game account that are not related to our service.

4. Contact for Support

If your case meets the eligibility criteria, reach out to our WhatsApp Support immediately. Please have your Order ID and Transaction Screenshot ready. Valid refunds are processed within 72 hours.